Facility Management Companies: Should You Hire One?
Hiring Facility Management Companies for Your Facilities Maintenance Needs
What is facility management?
Facility management, or FM, is the general process of managing a company’s physical assets, including buildings, systems, and individual pieces of equipment. FM involves both daily operations as well as long-term planning, all with the end goal of keeping operations as safe and reliable as possible.
8 services offered by facility management companies
Facility management companies offer a wide range of services, and many will likely specialize in one particular type of service. Among the types of service offered by FM companies are the following:
1. Facility management
Naturally, facility management companies help organizations manage numerous aspects of their facilities, from preventive maintenance on equipment to everyday cleaning. These services are often scalable, allowing companies to enlist as much help as they need to keep their facilities running smoothly.
2. Managing maintenance projects
Maintenance teams undertake numerous projects over the course of a given week, and those projects—whether they involve minor repairs or major overhauls—need to be well planned and effectively managed to be successful. Facility management contractors plan and manage maintenance projects, all while helping companies see them through to completion.
3. Security services
Keeping property and employees safe and secure is a top priority, and it often requires some outside help. Surveillance, access control, and managing alerts all factor into keeping a work area safe, and are an oft-overlooked component of facility management.
4. Real estate maintenance
Some facility management companies specialize in real estate maintenance and property management. This type of service focuses on keeping buildings and properties in good condition with a combination of routine maintenance, preventive and reactive repairs, and regular cleaning.
5. Cleaning or janitorial services
Keeping facilities clean is a key component of facilities management, and many FM companies offer cleaning and janitorial services. These services may involve periodic deep cleaning or everyday custodial work.
6. Quality control
FM companies use a variety of techniques and services—such as preventive maintenance, routine inspections, and process analysis—to make sure an organization’s end products meet the highest standards of quality. Keeping machines and systems in top running condition is central to quality control, as are recurring checks on equipment.
7. IT and networking
Along with its physical machines and systems, a building’s IT network needs to be maintained in order to keep operations running. Network monitoring, maintenance, and security services help keep a facility’s IT infrastructure in reliable working shape while preventing breaches that could compromise the company as a whole.
8. Support services
The exact shape FM takes at a given facility looks different from one company to the next. Some require more support than others, and the types of support needed can vary widely. FM companies often provide numerous support services, such as facilities engineering, recruitment, landscaping, and many others.
Should you hire facility management services?
Your decision on whether to hire a facilities manager depends on your company’s needs, budget, and size. A large company with expansive, machine-packed facilities will almost definitely want to hire some form of facilities management, whereas a small business with minimal property might be able to handle everything without taking on extra staff or hiring a contractor.
3 Ways to hire facility management
When hiring someone to handle your facilities management, you have a number of different options. Each has its benefits and drawbacks, and no single solution will fit all companies. Three of your options include the following:
1. Employing a Maintenance Supervisor
An in-house maintenance supervisor can act as a point-person for day-to-day maintenance and facility management tasks, and you’ll have more control over your FM processes than you’d get with a third-party provider. The ideal candidate for this position will have excellent organizational, problem-solving, and people-management skills.
2. Contracting a facility management company
Hiring out to a third-party facilities management provider can save on in-house training and operational costs, but it does sacrifice a bit of the control you would otherwise have over your facilities management. However, the high level of training and specialization you’d get from a contractor can often be worth it.
3. Outsourcing Specialty Work
Many companies are able to handle routine maintenance and upkeep tasks internally, but might have skills or equipment gaps when it comes to more specialized needs. These companies will frequently hire a contractor to handle specialty work—such as major repairs or compliance inspections—while they take care of their day-to-day FM needs with their existing staff.
Top 6 facility management companies
- CBRE Group
- Compass Group
- Cushman & Wakefield
How do facility management companies get clients?
A facilities management company delivers a valuable service to its clients. By focusing on facilities management alone, a company can develop best practices and invest in significant employee training and development. It can then offer these services across the board to many customers in different industries, eliminating their need to maintain internal maintenance departments.
When it comes to finding new customers, a facilities management company must approach the challenge like most other service providers. Here are some key steps.
Step 1: Create a Business Strategy
The first step in establishing any successful service business is to come up with a strategy as well as measurable goals. For a facilities management company, this includes targeting a specific industry or group of industries and defining what makes them rise above the competition.
Step 2: Establish a Marketing Plan
Once their management team has set a direction, strategy, and goals, a facilities management provider typically defines their potential customer base and how to reach it. By focusing on a particular industry, they gain access to prospects through professional organizations, trade shows and conferences, or industry-specific websites, blogs, or publications.
Before reaching out, the most successful companies invest time in creating a brand and message, which can be consistently communicated through every interaction with their target audience. The primary goal is to build recognition, curiosity, and interest so that businesses seeking a facilities management company will investigate theirs.
Step 3: Under Promise and Over Deliver
There’s nothing quite like positive reviews and enthusiastic referrals from happy customers to build a business. Yes, any facilities management company can go out, pound the pavement, and fill their sales funnel with inquiries about their offerings.
However, the bottom line will be whether they deliver a valuable service that helps customers save money and time. Facilities management companies have the opportunity to be the one behind the scenes, helping customers focus on their core business while taking care of all the regular and unexpected maintenance issues that are certain to arise. If a business reduces the stress of day-to-day facilities problems, they will most certainly be appreciated, applauded, and deemed well worth the investment.
The decision of whether to hire a facilities management company often hinges on the exact services you need, your business’s scale, and the resources you currently have at your disposal. Regardless of the route you take, investing in FM can improve reliability, safety, and efficiency at your facility.