What are the top 10 hotel chains in the United States that are innovating maintenance?

The top ten hotel chains in the United States that are innovating their maintenance practices are:

1. Marriott International
2. Ritz- Carlton
3. Hilton Hotels
4. Four Seasons
5. Hyatt Hotels
6. Preferred Hotels
7. Crowne Plaza
8. AC Hotels
9. Double Tree
10. St. Regis

But why do consumers care if their hotels have innovative maintenance practices? Don’t they just care about the experiences they have at hotel chains? Surprisingly, people do truly care. A strong maintenance program is essential for positive consumer experiences.

In AAA’s recent ranking of hotels across the United States, they found that cleanliness and the physical condition of the rooms were what matters the most to consumers. And this is a result of great maintenance practices.

How do you as a consumer know which hotels will be the cleanest and best maintained? Two easy things to check include how up-to-date the hotel chains are and reviews. Here at UpKeep, we chose these hotels for the ways they are innovating maintenance through technology AND the positive reviews maintenance workers gave for each one.

Let’s dive into identifying the chains with the most innovative maintenance programs.

Marriott International

Marriott International is beloved around the world as a direct result of their dedication to cleanliness and service. This chain is ranked as one of the very best overall in the United States. Some locations use UpKeep's CMMS as a way to keep track of work orders and improve their maintenance workflow processes. Marriott also stands out for implementing new personal alert devices for housekeeping staff for safety. Finally, positive employee reviews cited great management, good learning experiences, and tight deadlines.

Ritz-Carlton

Ritz-Carlton has over 100 locations around the world, all boasting 24-hour room service, decadent décor, fine dining, and twice-daily housekeeping. Customers love the experience that this chain offers, especially as their feedback directly influences the chain. A great example of this is when the Ritz developed an app, designed with their customer experience in mind. Hotel guests can use the app for checking in, service requests, and more. And the results have paid off-their maintenance engineers speak very highly of it.

Hilton Hotel

The Hilton is another solid chain choice. They cover many of the same points mentioned above. One of the things that makes the Hilton stand out is the amount of locations they are in. If you’re traveling off the beaten path, you have a better chance of finding them. Check out what their maintenance people have to say-all around, they’re doing very well.

Four Seasons

Four Seasons goes above and beyond in making their locations suit their scenes. Each hotel is built and designed to reflect the location around it, making every experience of a Four Season’s hotel unique. This meticulous care also extends to their maintenance--they boast a four-star employee review on Indeed.

Hyatt Hotels

Where Hyatt stands out in this list of top hotels is in their attention to living what they offer. This ensures that their employees are invested in the experience that they are bringing to others throughout the entire Hyatt network. It becomes more than work according to their employees. And it’s massive, so people can almost always find them.

Preferred Hotels

Reader’s Digest ranks this chain of distinctive boutique hotels at the top of its list. They earned the highest percentage of TripAdvisor Certificates of Excellence as well. The reviews have spoken; people really do prefer this chain. As one of their maintenance employees said “The company is solid.”

Crowne Plaza

Crowne Plaza is simply a good hotel. There’s not much else that can be said about their chain. Good food, good rooms, and good experiences are all valued and maintained with this hotel chain. You can check out what their customers and their employees have to say--the short answer is it’s a great experience that’s recommended to others.

AC Hotels

AC Hotels focus on providing their guests with exactly what the guests want. No more and no less is their motto, from the overall ambiance of the buildings to the elimination of pricey room “extras”. Of particular note is the lack of in-room marketing--something consumers really appreciate. Employees mention that it’s a great place to work at and that management treated them well.

DoubleTree

At DoubleTree by Hilton Hotels, guests are welcomed with warm chocolate chip cookies, no matter where the hotel is at. This meticulous care and attention to detail permeates every aspect of the chain. It’s easy to say that, but these employee reviews highlight the care that the company takes in their customer service. And that includes maintenance!

St. Regis

Finally, the St. Regis hotel chain takes customer service to another level with its e-butler app. Advertised as a modern twist on an old classic, this mindset can be seen throughout the St. Regis experience. Employee reviews are slightly more mixed than in some of the other situations; however, it does seem to be location dependent.

Before You Check Out…

Each of these hotel chains is moving into the future by improving the almost unnoticeable things. Tidiness, impeccable service, kind staff, and smoothly running maintenance are key components of having a strong customer experience.

These hotels are invested in making sure that each guest is treated as a valued guest. And they truly go above and beyond, especially in the little things.