Maintenance Q&As

What can my facility do if our CMMS implementation is not going as planned?

Answered June 04 2019

While CMMS implementation is mostly a game of preventive action in regard to failure, that doesn’t mean there are no options when a facility’s CMMS project is sinking.

1. Scale back

We already know that one of the biggest problems for CMMS implementation is the speed at which organizations try to convert their entire operation. With this in mind, if a facility’s CMMS isn’t being adopted by everyone, it’s a good idea to take a step back and work out the kinks.

Gather feedback to understand exactly why people don’t want to (or don’t know how to) adopt the software. Scale back to one area and fix the problems that plague you before moving on. Proving solid implementation in one area is a great way to both gather stakeholder buy-ins and to influence employees to use the system.

2. Gather feedback

In tandem with the first suggestion, feedback is massively important to CMMS implementation. If a CMMS is failing to get off the ground, people probably aren’t using it, don’t know about it, or don’t like it.

You might be quick to dismiss these people, but they’ll give you the most valuable feedback for your implementation. For instance, what seems simple in the software might be difficult for the average employee – maybe the training materials need to be beefed up. Or maybe not enough employees know about it so there’s confusion amongst departments about which system is correct. Use this feedback to improve your process.

3. Seek assistance

It’s not always fun to ask for help outside a company, but there are tons of useful resources that can help a failing CMMS implementation gain some strength. This is especially true if the people running the implementation don’t have the level of maintenance knowledge to keep implementation moving forward.

If you already have a vendor, reach out to them to see what kind of implementation consultations they offer. After all, they’re experts in CMMS software and they know how to switch a facility over. If there’s no vendor or the software is developed in-house, consider seeking exterior consultants to help. This might seem like wasted money, but if they can steer your implementation back onto the right track their help will have been invaluable.

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