Industry Specific Insights

True Story: How Stericycle Used UpKeep to Improve their Maintenance

Ryan Chan

Stericycle is an international waste management company specializes in collecting and disposing regulated substances, such as medical waste and pharmaceuticals. Lacking a standardized or modern approach to maintenance management, Stericycle suffered from work flow inefficiencies and a lack of transparency into their maintenance activities.

Due to its ease of use, and quick, intuitive, onboarding process, UpKeep was initially adopted by one technician, and then organically spread to 10 facilities. After implementing UpKeep, Stericycle has seen vast improvements in work flow efficiency, preventative maintenance scheduling, and historical reporting.

My grade for UpKeep [customer] support is A++, triple A, it’s the best support I’ve ever had.

– Tom Knudsen, Welding Technician, Stericycle


  • Customer: Stericycle
  • Customer Since: 2014
  • Industry: Waste Management

Stericycle is an international waste management company specializes in collecting and disposing regulated substances, such as medical waste and sharps, pharmaceuticals, hazardous waste, and providing services for recalled and expired goods. The company was founded in 1989 and now employs over 24,000 people across 22 different countries, servicing over 1,000,000 customers.


After comparing suitable CMMS systems, Tom downloaded UpKeep via the app store. The immediate access to a free trial, along with short but detailed web tutorials allowed Tom to get up in running within a matter of days. With the full power of a comprehensive CMMS system on his smartphone, Tom began integrating the system into his daily workflow and immediately realized the benefits and improved efficiencies. Tom then spread the word, signing up his co-workers, his boss, and then eventually went straight to his Vice President to recommend a full adoption of UpKeep. Ultimately, Tom recommended UpKeep because of its:

  • Cloud-based, mobile first solution
  • Ease of use
  • On-boarding efficiency
  • Outstanding customer service

At the recommendation of Tom and fellow Technicians, management agreed to a pilot of 10 facilities, and are evaluating expanding the solution to all 200 facilities.


Previously, Stericycle did not have a standardized or modern CMMS system encompassing all facilities. Each facility used a different system, or none at all, and preventative maintenance protocols were not consistent. Technicians, like Tom Knudsen, were using paper logs, calendars, and excel sheets to track maintenance requests and repairs. Fed up with the current inefficiencies and lack of accountability, Tom went in search of a better, digital, way for him and his team to manage their maintenance tasks. Tom needed a mobile first, cloud-based solution that would simplify his work order flow and help track repairs.


  • More efficient work flow, including repair logs, task assignments, historical analysis, and reporting.
  • Cost savings by implementing preventative maintenance schedules.
  • For management, increased maintenance accountability through historical analysis.

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