Staff & Training

Congratulations, Miji, on your promotion to Manager of Customer Success!

Ryan Chan

We are beyond excited to announce that we are promoting our very own Miji Zhou to UpKeep’s Manager of Customer Success.

Miji began her journey with UpKeep a little over a year ago as the third team member on the small but mighty CS team. Three weeks later, she and our VP of CS, Joe Schmitt, were driving through Oklahoma and Texas together for a customer on-site.


Since the day Miji started, she’s up-leveled every aspect of our team from our culture, process, and more importantly, our focus on our customers! Miji embodies all of our company values through and through, especially that of Customer Commitment. She goes above and beyond every single day to make sure both her customers and her team succeed.

In his announcement of Miji’s promotion, Joe wrote,

“I genuinely believe Miji is one of the most reliable Customer Success Managers I’ve had the pleasure of working alongside. In her new role, she will spread and mentor our MM and Implementation CSM team to be world-class! Miji, you inspire me every day and could not be more impressed with all of your hard work! You’re always down for the cause and motivate the team to continue to improve. I can’t wait to see what you do in your new role.”

Congratulations, Miji!!

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