UpKeep News

The Next Generation of Software

Ryan Chan

Where we are today

Over the last 20 years, software has helped transform many paper-based processes into the digital cloud. Breakthroughs in technology have enabled field workers to move from paper work orders to a digital system, and facility managers are now enabled to get better insight about their facility and report on these KPIs.

Where technology is going

I believe that the next major shift in technology will be focused on creating a feedback loop for continuous improvement. Over the next 10 years, technology will not only enable humans to be more productive, but also be a catalyst for constant improvement at the personnel and organizational level.

Here are a few examples of what I mean. The shift in mindset is the difference between…

1 – Using UpKeep to report that we have an average 12 hour time to completion for high priority work orders to…

As a team, we sit down once a week, review high priority work orders that took over 12 hours to complete. Afterwards, we want to address the bottlenecks that caused our time to completion to go over and create an action plan centered around how we can improve.

2 – Using UpKeep to report problems around the facility to…

Shifting the culture of the organization to celebrate the fact the more tickets reported around the facility the better, more informed decisions we can make to prioritize how we, as a facility management team, should be spending our time.

How this relates to UpKeep

At UpKeep, we’ve given our customers a solution that is easy for technicians and managers to gather better insight into what’s going on at their facility and streamline communication. However, a large part of UpKeep’s customer journey is the utilization of that data to surface and empower customers to take actions towards continuous improvement.

What is also important to note is that we must reach the one level before moving towards the next. For example, before being able to draw insights, you must have data. Before you can take actions, you must have the insights. And lastly, before you can make improvements, you must have acted to know what does and doesn’t work. 



Data is the core foundation before any one of our customers can begin to draw any insights. This is data behind…

  • Who’s done what
  • How much time has been spent
  • When the last time a piece of equipment broke down


Insights are all about reporting on KPIs that are most important to your facility.

  • Average time to complete a work order
  • Open number of high priority work orders
  • # Assets that do not have a preventative maintenance plan


Actions are all about how your team is utilizing insights, data, and reports.

  • Creating preventative maintenance plans for assets which do not have one in place
  • Reallocating staff for under-maintained locations


Improvements are all about taking the actions your maintenance team are taking and becoming more predictive than preventative or reactive in nature.

  • Setting automation rules to approve high priority work orders


We have found that our most successful customers use UpKeep as a vehicle to create a cultural change in their organization. For example, one of our customers uses UpKeep during their review process to sit down with their employees once a month and ask what work they were most proud of and what work they had struggles with. Another one of our customers uses UpKeep’s data to drive a culture around safety and knowledge at their manufacturing plant.

The next shift in technology will all be about the interaction between organizations, people, and software. Software will continue to provide smarter data and insight, but people will be source of change for the organization. This is what we strive for at UpKeep. We want to drive a new class of technology—one that empowers our end users to drive constant improvement using data.

Please enter a valid email address