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The success story of
Areas is a leader in Food & Beverage services, as well as Travel Retail in some of the largest airports in the United States, while also handling high performing restaurants, including the number one selling California Pizza Kitchen in the world.
Currently, UpKeep occupies two Areas locations, including LAX and the JFK Memorial Highway. They host large vendors such as BOA Steakhouse, California Pizza Kitchen, and Carl's Juniors Specifically at LAX, they hold awards for having top performing restaurants.
Areas, LAX not only faced a high volume of traffic, but high volume of maintenance requests. They are responsible for all aspects of vendor operations, including maintenance and inventory, which is where UpKeep comes into play. Their main role is making sure that vendor requests are completed in a timely and optimal manner.
Ung found UpKeep on the iOS App store after doing research on a few CMMS systems. The ease of download and quick startup process allowed him to test UpKeep without limitations.
After doing a demo with the UpKeep team, Ung presented to upper management on how he felt UpKeep could bring value with the powerful mobile solution and user friendliness.
He was able to teach the rest of his maintenance team within days and had the system fully implemented extremely fast. Through online tutorials, phone chats with the UpKeep team, and constant check-ins, not only was Ung able to get up and running, UpKeep has evolved with his team in bringing new features.
One month later Ung was able to reduce downtime and manage work requests efficiently.
Previously, vendors managed by Areas relied on verbal, paper, and email communication to submit requests. Requests were falling through the cracks with no central system for storage.
With the impelentation of UpKeep, however, Areas was able to thrive from the ability to manage requests from all vendors through request portals with the unlimited number of requesters. They particularly took advantage of the ability to easily update requesters on the status of their tickets.
With a small maintenance team and high volume of requests, Areas spent a significant amount of time organizing a scattered system and traveling back and forth to their desks for new requests. Areas sought for a mobile solution to organize and delegate while on the job.
Areas found that UpKeep's mobile solution to manage work orders was a hit at all locations of LAX. Positives like increased visibility with upper management contributed to the opening of four new restaurants.
No matter how busy you are or how hard it may seem, managing your work orders could not be simper with UpKeep. Areas is proof of this!
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