So, how exactly is Yamaha benefitting from UpKeep?
With a very large team relying on the facility management team, divided between both divisions, Bill wanted to ensure that the maintenance solution he sought for was user-friendly. And that’s exactly what he got!
He claimed that people responded to visual updates far better than the previous system of excel sheets, especially as admins, technicians and requesters get to see the work order getting processed in fine detail.
The ‘updates’ section, as well as the ‘status’ feature, allowed for clear communication in between teams, defusing any confusion between both division.