UpKeep Customer Stories - UpKeep Customer Stories

Retail

Common Man Coffee Roasters reduces reactive work orders from 90% to 20%

Established in 2013, Common Man Coffee Roasters strives to be the best specialty coffee brand in Asia. The company started in Singapore as a cafe and specialty coffee roaster and wholesaler. Today, Common Man Coffee Roasters not only provides cafe experiences to consumers, but also sells and services equipment for wholesale businesses, other cafes and private home users. When the number of workarounds on the company’s existing field service app started to exceed the product’s base features, Common Man Coffee Roasters made the change to UpKeep’s mobile first solution.

Aesop chooses UpKeep because of powerful analytics

Aesop is a global skincare brand and Certified B Corporation founded in 1987 with over 320 points of sale across 25 countries. Aesop offers skin, hair and body care formulations created with meticulous attention to detail, and with efficacy and sensory pleasure in mind. Each Aesop store has a unique interior design developed in collaboration with various architects, interior designers and artists. Erin Lucombe is the Store Maintenance Coordinator at Aesop, where she oversees all maintenance for over 80 stores in the United States and Canada.

Fitness Centers & Gyms

Orangetheory Generates Over $100,000 in Savings with UpKeep

Orangetheory Fitness is a boutique fitness studio franchise based in Boca Raton, Florida. As of December 2019, the chain includes over 1,200 studios in all 50 U.S. states and over 23 countries. The burden of phone calls and emails was preventing Mark from wearing his multiple hats all at once. Mark needed a streamlined way to take care of all maintenance work requests in one place, so he could organize and scale maintenance and operations across Orangetheory locations

Schools/Universities

Caltech Reduces Wrenchtime with a Historic Record of Preventive Maintenance

Rick wanted to move his crews over to a digital way of tracking preventive maintenance and work orders. He wanted to find a digital solution that would help organize his teams and make it easier for his team to ensure all preventive maintenance was performed on time.

Union Rescue Mission improves communication and transparency with UpKeep

Union Rescue Mission (URM) is a nonprofit organization dedicated to “sharing the compassion of Christ” with those in need. Established in 1891, the organization is one of the largest rescue missions in the country and the oldest in Los Angeles. When it came time to update its information technology tools, URM selected UpKeep’s mobile solution to manage maintenance work orders.

Retail

Black Rock Coffee Bar Prepares for Future Growth

Black Rock Coffee Bar offers a selection of coffee products at dozens of coffee shops around the western half of the United States. Customers can also purchase coffee beans online. The company prioritizes the betterment of its employees, customers, environment, and community through its business. When Black Rock Coffee Bar began to grow quickly in recent years, the organization knew it had to make a change from its text-based maintenance system and chose UpKeep’s mobile first solution.

Transportation

North Atlantic Snow Uses Streamlined Reporting to Increases Efficiency and Save Time

North Atlantic Snow delivers commercial snow and ice management services in the New Hampshire area. The business works to clear parking lots and sidewalks in the winter while shifting to excavation work and landscaping tasks in the warmer weather. When the organization wanted to replace its cumbersome, manual system of managing maintenance tasks, it chose UpKeep’s mobile first solution.

Facilities & Buildings

Charter School Network Captures Data for Better Contract Negotiations

A network of high-performing, tuition-free public charter schools in a major metropolitan area needed to address growing facility maintenance issues within its network. These schools also needed higher quality back-end data for better decision-making.

Facilities & Buildings

Parking Company Tracks Key Assets Efficiently

A full-service parking company was managing work orders and inventory information manually, using daily summaries from two different websites. Technicians were driving back to the office to get their next work orders. It was a system that demanded a change.

Manufacturing

Concrete Company Saves Money by Eliminating Double Buying

A concrete business was having difficulty assigning work orders efficiently. It also frequently purchased duplicate emergency parts, costing the company tens of thousands of dollars each year. Management knew something needed to be done.

Consumer Packaged Goods

Bottling Company Keeps Production Lines Running

When a beverage bottling company was looking for a mobile-solution to replace its cumbersome, outdated desktop solution, it turned to UpKeep.

Property / Hospitality

Icon Entertainment Keeps Everyone in the Loop

After Icon Entertainment made the transition to UpKeep, all work orders were available in real-time to everyone in the organization who needed access, which significantly streamlined communication.

Property / Hospitality

TCP San Antonio Use QR Codes to their Advantage

UpKeep has empowered TCP San Antonio to assist in their maintenance process. Now, everyone can be another set of eyes for us.

Equipment / Manufacturing

Foertmeyer and Sons Improves Efficiency by Tracking Assets and Labor

At the beginning of 2020, Foertmeyer & Sons implemented UpKeep's mobile-first solution for its four maintenance technicians, supporting a current staff of 30 people.

Consumer Packaged Goods

Scholle IPN Uncovers Preventive Maintenance Insights to Achieve the Full Value of Equipment

Scholle IPN, one of the world’s largest guest packaging manufacturers, wanted to swap their previous bulky software for a user-friendly maintenance solution.

Equipment / Manufacturing

NatGas Uses Work Order Data to Motivate and Reward Team

The ability to connect disparate systems into UpKeep’s platform helped to jump start NatGas’ ability to dive deep into existing data.

Equipment / Manufacturing

Alto Products Moves from Reactive to Preventive Maintenance

The Alto maintenance team appreciated UpKeep's easy-to-use interface, which provided a smooth onboarding process for its many technicians.

Equipment / Manufacturing

Innovative Micro Technology Creates a Safety-Focused Culture

IMT launched UpKeep in March 2020 and, although the company is still growing its utilization of the computerized maintenance management system (CMMS), it has already realized many benefits.

Equipment / Manufacturing

Columbia Fruit Saves Money With Organized Inventory

Columbia Fruit selected UpKeep’s mobile-first solution to help it organize its technicians’ workload as well as create an accurate inventory of parts. “Things are a lot better already,” said Jaziel Alejandro, IT manager at Columbia Fruit.

Non-Profit

Governors Island Understands the Cost of Interruptions

After the first year of UpKeep's usage, the Governors Islands team has realized significant time savings and has greater insight into how its resources are being spent.

Equipment / Manufacturing

WhiteWater Uses Customized Work Order Feature to Enhance Employee Safety

After exploring several different technologies, WhiteWater chose UpKeep’s mobile-first solution. The company looked at three to five technologies in-depth with vendor presentations.

Equipment / Manufacturing

Certarus Realizes $500k per Year in Cost Savings

Since integrating UpKeep's solution, Certarus has realized significant cost and time savings as well as enormous gains in efficiency.

Facilities & Buildings

CommonGrounds Workplace Improves Asset Management and Tracking

CommonGrounds Workplace chose UpKeep to centralize all its maintenance-related information for its team. Currently, 20 employees of the company’s 60 staff members are on the system.

Consumer Packaged Goods

Old Trapper Uses Images to Communicate More Effectively About Issues, Problems and Repairs

The meat manufacturer started its search online and looked for an easy-to-use interface right off the bat. After a free 30-day trial, Old Trapper invested in UpKeep's mobile-first solution and got up and running quickly.

Equipment / Manufacturing

Trinity Products Improves Customer Service

Trinity Products started its search online and reviewed several web-based CMMS programs. Management met with several vendors and participated in webinars. In the end, after evaluating pros and cons, Trinity Products chose UpKeep’s mobile-first solution.

Consumer Packaged Goods

Brew Dr. Kombucha Is Setting New Production Records

Brew Dr. Kombucha began by implementing UpKeep to set up a work request system to organize and process maintenance requests.

Equipment / Manufacturing

UpKeep Total Economic Impact Case Study

UpKeep, a CMMS/EAM solution, provides a centralized digital record for facilities to file work orders, log asset information, monitor parts and inventory, and track asset performance.

Property / Hospitality

FMLY Pinpoints the Root Cause of a Problem

After the first year, FMLY has been able to deliver amazing results to its property management client, helping to provide data-driven counsel and substantial cost savings in the maintenance of the client’s restaurants, bars and hotels.

Facilities & Buildings

Neighborhood Storage Center Keeps Their Maintenance Staff Accountable

Neighborhood Storage Center made the decision to switch to UpKeep’s mobile-first solution. The business found that UpKeep’s computerized maintenance management system (CMMS) delivered exactly what they needed.

Equipment / Manufacturing

Horizon Global Achieves a Domino-Effect of Effiency

Horizon Global began searching for a solution and working with demos in August 2018. About two months later, the company rolled out UpKeep’s mobile-first solution at its plant in Pretoria.

Equipment / Manufacturing

Rehrig Pacific Company Saves More Than a Million Dollars in One Year

John Fini, National Reliability Manager, selected UpKeep for its intuitive interface, powerful capabilities, and excellent customer support.

Government

City of Deerfield Beach Keeps the Water Running Using Preventive Maintenance

Learn more about how the maintenance team at the City of Deerfield Beach implemented a digital workflow process using UpKeep.

Consumer Packaged Goods

McCormick Reduced Reactive Maintenance up to 60%

When Jordan took over the maintenance department, he knew the company needed to move toward a more proactive system, so he tried out UpKeep.

IoT Hardware

Neighborhood Storage: UpKeep Sensors

UpKeep Sensors has aided Neighborhood Storage's promise to provide each customer with quality storage space & friendly, caring storage consultants.

IoT Hardware

HMSHost: UpKeep Sensors

UpKeep Sensors have changed the entire way we monitor the health of our facility. No more clipboards and no more needless facility walkthroughs.

Education

Alum Rock Union School District Eases the Burdens of Miscommunication

The challenge faced by Alum Rock Union School District was finding a way to keep track of the many work orders coming in across schools in their many locations.

Non-Profit

New Hope of Indiana Saves Time and Increases Productivity

UpKeep allows the maintenance team members of New Hope to focus on what they do best -- sustain and maintain the properties of New Hope.

Equipment / Manufacturing

Rug-Pros Better Facilitates Work With Outside Vendors

Since UpKeep’s implementation, Rug-Pros has found it easier to manage preventive maintenance tasks, assign work orders, and review progress.

Facilities & Buildings

Jet.com Uses Data to Make Better Business Decisions

Jet was able to save time and money, as well as improve transparency and accountability for the entire maintenance system with UpKeep's mobile app.

Property / Hospitality

LHA London Has Faster, More Effective Communication

Once LHA London switched to UpKeep, it made life much easier. By simply improving communication, the team was able to increase efficiency, streamline work orders, & keep daily tasks organized.

Equipment / Manufacturing

Stericycle Incorporates Increased Efficiency, Reduced Cost, and Greater Accountability

With UpKeep's CMMS solution Stericycle has implemented a successful standardized workflow, including repair logs, task assignments, historical analysis, and reporting.

Facilities & Buildings

Northside Church Incorporates Better Quality of Information and Greater Transparency

Once Northside Church had implemented UpKeep, the team found multiple opportunities to use the tool to make life easier.

Property / Hospitality

Caruso Uses Kiosks to Provide Centralized Data Access

Ashley Roman, Operations Coordinator at Caruso, oversaw the implementation of UpKeep. Since the system allows unlimited requesters, it was perfect for the multiple tenants of Caruso.

Restaurants

McDonald's Improves Communication Between Team Members

UpKeep's mobile app streamlines communication between all the restaurants. You can view which work orders are open, in progress, on hold, and complete in a single view.

Property / Hospitality

Mon Abri & Grace Pointe Boost Customer Satistfaction

Amy Camarata, project director at Mon Abri, implemented UpKeep's mobile app, allowing her to streamline maintenance requests & better communicate with their tenants.

Property / Hospitality

Marriotts's Customer Service Gets an Upgrade

UpKeep's user interface is simple and accessible, and it encouraged enthusiastic buy-in from Cincinnati Marriott Northeast's entire staff.

Facilities & Buildings

Pine Ridge Camp Is Better Prepared for the Future

With UpKeep's CMMS solution Pine Ridge Camp has established a centralized system containing critical historical maintenance data that delivers ongoing cost savings.

Property / Hospitality

Qbic Hotels Improves Their Hotel Guests' Experience

UpKeep’s mobile app provides a central location for the Qbic Hotel staff to come together. As soon as team members notice a maintenance issue, they snap a picture and tag the appropriate technician for repair.

Property / Hospitality

Kanuga Streamlined Communication and Increased Speed and Efficiency of Work Orders

The team at Kanuga implemented UpKeep’s mobile app so that maintenance requests could be quickly entered and picked up by technicians.

Equipment / Manufacturing

Erosion Control Services Needed a Simple Solution

Neil Couch, property manager at Erosion Control Services, wanted a mobile solution that could provide and collect data in the field, and UpKeep was just the tool.

Restaurants

Areas Reduced Downtime & Increased Efficiency in 1 Month

With UpKeep's easy implementation and excellent customer support, Areas reduced downtime and increased efficiency within a month.