Equipment / Manufacturing


Ricardo began looking at different applications. He selected UpKeep because it came with the APIs required in order for NatGas to be able to integrate different platforms into one. “The other thing that I was looking for was a mobile-first application,” Ricardo said. “I needed my technicians to be able to pull up their work orders in the field. I think that I was missing about 50% of the work orders back then because they were not getting uploaded. The old CMMS system was only a desktop application that was not friendly to use.

WhiteWater Customer

WhiteWater was looking for a way to better track service-related items for approximately 75 small decentralized wastewater treatment facilities, 300 small public water systems and an assortment of water and wastewater pumping stations. “We have our operations group of water and wastewater facilities, our compliance and operations support staff in the office, and a full-service maintenance group with about 13 employees,” said Eric Smith, Project Executive who oversees water, wastewater and maintenance groups at WhiteWater. “We were using a really antiquated system that consisted of Excel spreadsheets, phone calls, and an embarrassing amount of emails. We needed to find a better way to manage it all.”  

Trinity Products

Trinity Products is a steel pipe manufacturing and fabrication company with two locations in Missouri. Over the past several years, the company expanded from a single maintenance person to a team of six maintenance technicians. During this time, Trinity Products was using essentially a ticket tracking system to manage service calls. However, as the business continued to grow, management wanted to move into preventive maintenance and inventory management as well as boost productivity and customer service. Management knew the company needed a more comprehensive solution.