Equipment / Manufacturing

Ricardo began looking at different applications. He selected UpKeep because it came with the APIs required in order for NatGas to be able to integrate different platforms into one. “The other thing that I was looking for was a mobile-first application,” Ricardo said. “I needed my technicians to be able to pull up their work orders in the field. I think that I was missing about 50% of the work orders back then because they were not getting uploaded. The old CMMS system was only a desktop application that was not friendly to use.

WhiteWater was looking for a way to better track service-related items for approximately 75 small decentralized wastewater treatment facilities, 300 small public water systems and an assortment of water and wastewater pumping stations. “We have our operations group of water and wastewater facilities, our compliance and operations support staff in the office, and a full-service maintenance group with about 13 employees,” said Eric Smith, Project Executive who oversees water, wastewater and maintenance groups at WhiteWater. “We were using a really antiquated system that consisted of Excel spreadsheets, phone calls, and an embarrassing amount of emails. We needed to find a better way to manage it all.”  

Trinity Products is a steel pipe manufacturing and fabrication company with two locations in Missouri. Over the past several years, the company expanded from a single maintenance person to a team of six maintenance technicians. During this time, Trinity Products was using essentially a ticket tracking system to manage service calls. However, as the business continued to grow, management wanted to move into preventive maintenance and inventory management as well as boost productivity and customer service. Management knew the company needed a more comprehensive solution.

UpKeep commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by utilizing UpKeep. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of UpKeep on their organization.

Horizon Global designs, manufactures and distributes high-quality, custom-engineered towing, trailering, cargo management and other related accessory products. Two facilities in South Africa found that poor maintenance management was creating bottlenecks that ultimately affected uptime and production output. They knew it was time to change their spreadsheet-based, word-of-mouth maintenance system.  

Rehrig Pacific was established more than a century ago in 1913 as a provider of container solutions. Today, the company applies its scientific prowess to remain the industry leader in pallets, waste and recycling containers, and related supply chain solutions. It serves dozens of industries including agriculture, beverage, automotive, dairy, and retail.

Based in Bannockburn, Illinois, Stericycle is an international waste management company specializing in regulated substances. The company, founded in 1989, helps customers collect and responsibly dispose of items, such as medical waste and pharmaceuticals. Today, Stericycle employs more than 24,000 people in 22 different countries, serving more than 1 million customers worldwide.

Rug-Pros is a small, family-owned business based in Richmond, Virginia. Founded in 2015, the company uses outside contractors to help fulfill its carpet cleaning orders. Owner and manager Lester Abarca oversees seven locations and outside technicians throughout Virginia.

Erosion Control Services specializes in providing erosion and sediment control services in Monroe, North Carolina. Founded more than a decade ago, the company serves home builders, grading contractors, landscape companies and land developers. Services include silt fence installation, drain protection, erosion control seeding, and synthetic matting.