For decades, businesses handled enterprise and asset management with pen and paper record keeping. This process often lent itself to documentation errors including oversights in note-taking and missing paper trails on asset performance. The rise of computerized maintenance management systems (CMMS) and enterprise asset management (EAM) solutions over the past decade is enabling factories to expedite the logging of asset information and reliably track resources.
UpKeep, a CMMS/EAM solution, provides a centralized digital record for facilities to file work orders, log asset information, monitor parts and inventory, and track asset performance. This information is accessible over mobile devices, allowing users to access asset records while dealing with their equipment firsthand.
UpKeep commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by utilizing UpKeep. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of UpKeep on their organization.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed employees from one company with extended experience using UpKeep.
Prior to deploying UpKeep, the company did not have a formal system in place for recording asset information and preventative maintenance. The organization relied on sticky notes posted on white boards for technicians to review and apply preventative maintenance tasks to assets. This process limited the organization’s ability to create comprehensive reports on asset health, which led to production downtime occurrences, lost records, and hours of unplanned work.
Since deploying UpKeep at seven of its facilities across North America, the organization has improved asset record keeping by allowing facility technicians to immediately upload asset information on their mobile devices and then find the information quickly with the application — saving hours in time spent looking for asset information on sticky notes. Improved record keeping is helping technicians to assess which assets need preventative work, reducing the number of downtime occurrences and time spent on unplanned work.