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How to Use Itemized Time and Cost Tracking

All plans have the ability to add time to a work order or use the timer to record time on a work order. However, with the Business Plus and Enterprise Plan, you will also have itemized time and cost tracking. This way you can differentiate between things such as Wrench Time and Travel Time or Tax cost and Labor Cost. This article explains how to utilize the itemized time and itemized cost functionality.


How to Use the Timer on a Work Order

  1. Click on your desired Work Order
  2. Click on the Time button
  3. Then, click Start Timer
  4. Once the timer has begun, the status of the work order will move to In Progress
  5. When you’re finished, click on the Time button and select Stop Timer!

On the web application:

On the iOS Mobile App:


How to Add Additional Time to a Work Order

This feature is available beginning with the Business Plus Plan!

  1. Select the desired Work Order
  2. Click on the Time button
  3. Then, select + Add Time
  4. Add in the details for the additional time
    • You can choose User Assigned to, Date and Time the Work Started at, the Duration, and the Timer Category
  5. Finally, Click on the Add button to save these details.
You can also add the Hourly Rate for the User Assigned to if you want to track the cost of the time! Check the next section on Adding Additional Costs below for more information!

On Web:

On Mobile:


​How to Use the Detailed View for Time

  1. Select the Time button
  2. Then, click on Detailed View
  3. You’ll now see a breakdown for the time spent on this work order
    • This also includes the Estimated Time, Total Group Time (with all users), or how much time YOU spent on this work order
    • You can also filter by Users to show you the time spent on this work order by a specific person​​

On the web application:

On the iOS mobile app:


How to Add an Itemized Cost to a Work Order

With our itemized Cost Tracking you can now add in and categorize your cost. This will allow you to separate your costs by the user as well as by category!

  1. Select the desired Work Order
  2. Click on + Add Additional Cost
  3. Enter the Cost Description, Category, Cost, User Assigned to and Date
    1. Toggle on Include this cost to the total cost to add this to cost to the total cost spent on the work order
  4. Finally, click Add to save your changes!

​On Mobile:


How to Add an Hourly Rate

You can add an hourly rate to the time you spent on the work order when adding additional time! Then it’s automatically calculated and added to the work order under additional costs!

  1. Start by clicking + Add Time
  2. Enter the hourly rate
  3. Toggle on “Include the hourly rate in the total cost
    • If this is toggled off, the hourly rate won’t be included in the total cost spent on the work order
      • This is usually off if you’re not adding this additional cost to the work order!
  4. Assign a User to this hourly rate and time
  5. Make sure to identify when the work started at and the duration (ex. 3 hrs 43 mins)
  6. Toggle on “Include this time in the total time
    • If toggled off, this will not add additional time to the work order
      • This is usually off if you want to exclude this time from being counted to total time spent on the work order
  7. Click Add to save as usual!

On the web application:

How it will look on the iOS mobile app:


How to Use Detailed View for Cost

  1. Select the desired Work Order
  2. Click on Detailed View in the Additional Costs section
  3. You’ll see a breakdown for the costs spent on this work order
    1. This includes the Categories, the Category the costs were mostly spent on, and the total cost of this work order
    2. You can further filter the costs by category or costs Assigned to a specific user
  4. Click Additional Cost if you still need to add a cost!

On the web application:

How it will look on iOS mobile: