FAQ

  • What kind of support do you guys have with integrations?

    • We have general support available 24/7
    • For developer support, our support is available 5 days a week during business hours Pacific time
    • During your customer onboarding, your customer success manager will gather requirements needed for your integration and walk you through the integration process.
  • How much does this integration cost?

    • Depending on the integration you are seeking, it may already be included on the plan you are currently paying for!
    • Each integration listed also details which plan it is available on
    • If it is not specified in the details, reach out to your customer success manager for additional information.
    • You can also learn more about the different plans we have available here
  • Is there a setup process for this integration?

    • Certain integrations and apps are out-of-the-box and others will need some configuration
    • If it is not specified in the details, reach out to your customer success manager about whether the integration you are looking for requires configuration or will work out of the box.
  • Will you help build a custom integration for a product we don’t currently support?

    • Often times the answer is… it depends
    • If this integration is on our product roadmap and is part of our overall product strategy, we may, at our sole discretion, shift our priority to accommodate a customer need.
    • However, for any custom integrations not on our product roadmap, we often refer you to one of our third party partners who have the expertise and resources to help build custom integrations.

For any other questions, you can learn more at:

http://help.onupkeep.com/en/

If we didn’t answer your questions, please feel free to contact us at [email protected] and we’ll respond back to you within 24 hours