Maintenance Manager

What does a maintenance manager do?

Maintenance managers oversee a team of maintenance supervisors who manage the technicians and workload during a particular shift. Depending on the size of the organization, they report to either a maintenance director, president, or VP of operations.

Managers must take a “big picture” view of the maintenance department and direct the long-term vision and comprehensive effort around building systems, equipment operations, and safe production standards. They keep the company’s goals in the forefront of their minds and are where the buck stops when it comes to OSHA requirements, applicable laws, and regulations.

The responsibilities of maintenance managers vary depending on the nature of the specific business. However, they typically include planning and directing overall maintenance work and coordinating responsibilities with maintenance supervisors to accomplish work in a timely and safe manner.

Maintenance managers must hire, train, and develop the maintenance staff, working to keep a positive, team-oriented environment focused on delivering high-quality, safe, and efficient maintenance services.

Key performance indicators include production uptime, budget adherence, schedule compliance, and safety metrics (e.g. number or incidents).

Responsibilities

  • Sets vision, mission, and strategy for an entire maintenance department
  • Ensures all health, safety, and regulations are followed
  • Manages and maintains a preventive maintenance system to keep all day-to-day operations running smoothly
  • Oversees, motivates, and reviews maintenance team including management of training and professional development

Traits

  • Stays organized in facilities with robust PM schedules and continuous work requests
  • Leads maintenance supervisors in an effective, positive, and efficient manner
  • Understands and follows OSHA guidelines and other regulations
  • Exhibits problem solving and team building skills

Who should hire a maintenance manager?

Usually larger organizations require more layers of management to operate efficiently. A business, facility, or residential complex that has multiple locations, shifts, or buildings will benefit from having a maintenance manager.

Maintenance managers can work with top executives to understand overall business strategy and then develop a supporting vision and mission for the maintenance department. This may include a focus on exceeding OSHA standards or other regulations, reducing downtime to increase machine efficiency, or obtaining superior customer satisfaction scores from tenants.

What are the different types of maintenance managers?

Different businesses require different types of maintenance managers. Below are some examples.

  • Plant Maintenance Manager — Ensures the operations of plant systems and equipment stays in excellent working order by managing maintenance supervisors over various shifts
  • Building Complex Maintenance Managers — Oversees supervisors who are responsible for the daily upkeep and operations of a particular building within a residential complex. They set big picture goals and manage complex-wide processes and procedures.
  • Facilities Maintenance Managers — Manages maintenance and engineering tasks including mechanical, electrical, and plumbing projects across an entire facility. Delegates shift-specific tasks to maintenance supervisors.
  • Public Works Maintenance Manager — Leads shift supervisors in various government-related departments including road maintenance, parks and recreation maintenance, and landscaping.

What certifications are available for maintenance managers?

Those aspiring to become maintenance managers can apply for the following certifications to advance their careers.

  • Maintenance Management Certification (MMC) — Several of the country’s top engineering schools offer certification programs. Maintenance managers can learn how to build and sustain a maintenance program, establish appropriate KPIs, select optimum equipment, and implement work management strategies.
  • Certified Manager of Maintenance — The National Center for Housing Management offers this certification and teaches managers how to plan maintenance tasks and make good decisions within a multi-family complex. Managers are trained on how to achieve maintenance goals quickly, correctly, and at the lowest possible cost. The program also shows how to improve work order systems and shares the latest tools and methods available.
  • NAHRO Certified Maintenance Manager — This certification is designed for managers of affordable or assisted housing complexes. A high school diploma, industry training, at least six months of on-the-job experience, completing an ethics seminar, and an examination are required for certification.