2019 Maintenance Insights Survey

To understand the current state of maintenance inside organizations, UpKeep surveyed 271 maintenance managers, in different industries with various team sizes, about their processes, budget, and approach for executing and tracking maintenance activities.

An overview of the survey results are documented below and segmented into three different topic areas: CMMS adoption, planned maintenance, and maintenance operations. You can view the survey highlights below and read a detailed report for each topic area..

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CMMS Adoption

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CMMS software is the most-used system for tracking maintenance activity with a 39% adoption rate, followed by spreadsheets (28%) and pen and paper (21%).

Of the different systems used, small maintenance teams use pen and paper the most, medium-size teams use spreadsheets the most, and large terms use CMMS software the most.

When CMMS users were asked why they use a CMMS, an overwhelming majority said for organization (75%). Runners up were related to cost-savings (increase profits) and productivity (wrench time).

Other Insights

  • Only 52% of maintenance teams have technicians that update work orders in the field with a mobile CMMS app. The rest either do so from a desktop computer (38%) or don’t update them at all (10%).
  • The majority of maintenance managers find it either somewhat challenging (34%), challenging (17%), or very challenging (10%) to get their team to adopt new software and processes. Others find it either easy (25%) or very easy (14%).

Planned Maintenance

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Planned maintenance is the most important key performance indicator (KPI) for 54% of maintenance managers, followed by uptime (30%) and wrench time (16%).

Of maintenance managers who say planned maintenance is the most important KPI, only about 2 out of 5 say more than half or their work is scheduled. The other three say either less than half of work is scheduled, very little, or none at all.

Less than half of teams that use a CMMS schedule all of their preventive maintenance tasks (PMs) in it. Other teams that use a CMMS either schedule some of them, none of them, or don’t perform PMs.

Medium-sized teams with 11 to 20 technicians are the least likely to schedule all PMs in their CMMS. Large teams with 50+ technicians are the most likely.

Maintenance Operations

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Maintenance managers at manufacturing plants are the most likely to receive a budget increase in 2019 while facility managers are the least likely.

Teams that are not using any system to track their maintenance activity are the least confident in their ability to make ROI cases for extra budget while those using a CMMS are the most confident.

Other Insights

  • 46% of maintenance managers don’t think a recession would impact their maintenance operations and 20% don’t think a recession will even happen.
  • Managers that have the procurement department interact with their CMMS (23%) are the most likely to get a budget increase in 2019 (64%).
  • The majority of maintenance managers are satisfied with their maintenance budget (58%) and an overwhelming majority are confident in their ability to retain good technicians (80%).
  • When asked about the different ways maintenance managers retain talent, 73% said through staying organized and setting clear expectations. 53% said through providing safe working conditions. Runners up were paying above-average wages (33%), focusing on high-level metrics rather than wrench time (27%), and providing reimbursement for training and further education (24%).


271 maintenance professionals (manager level and above) who use the free or paid version of UpKeep responded to this survey. Respondents were in one of four industries: manufacturing, facility management, property management, or fleet management. Responses were largely North American (US and Canada) based, but did include international responses as well. If you want responses broken out by industry, team size, or something else, please email us.

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