Stories of the unsung heroes in maintenance who support and sustain our world.

Meet Justin Innasi, Maintenance Coordinator at Zip Water

Sydney, Australia

Justin Innasi is a Maintenance Coordinator at Zip Water, a company that manufactures and markets Australian designed and made instant filtered water systems since 1947. Zip Water also won the 2019 Product of the Year from Kitchen & Bath Business Product Innovator Awards in the U.S. His job as a Maintenance Coordinator involves a multitude of responsibilities, such as planning and executing preventative maintenance, organizing contract maintenance services needed for machinery and essential equipment, reducing equipment down-time, ensuring efficient flow of manufacturing operations, maintaining and managing facilities, and much more.

Thank you so much, Justin, for taking the time to speak with us! We appreciate your willingness to share your story about how you got into maintenance!

How did you get started in maintenance?

I started my career as a Precision Toolmaker. Maintenance had always been part of my job. As a toolmaker, I was driven to learn and improve the maintenance process to achieve the best results on the tools. I would credit my past manufacturing experiences for helping me to plan and execute tasks to improve performance and efficiency of equipment and processes.

What is one thing you wish people knew about your job?

As a Maintenance Coordinator, communication is important. It involves providing as much information as possible and ensuring the message is delivered. Using the latest technology will improve this process and make work more effective and efficient. I prefer to keep things simple and make work enjoyable as well.

Why do you love what you do?

It is a great feeling to see people smile. Innovation drives efficiency in
every job and helps to find solutions for the most complicated problems. I
love to improve the efficiency of people and equipment, resulting in less
chaos and more joy.

Thank you for everything you do, Justin!


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Tim Rice, Passing on His Maintenance Knowledge

Tim’s Journey

Tim came from a small town in Queensland, Australia. He studied mechanical engineering at universit...

Meet Dwight Cook, Maintenance Supervisor at Springfield Wastewater Treatment

Springfield, Missouri

There are over 15,000 wastewater treatment plants in the US, but there’s only one Dwight Cook.