Managing alerts

Alerts and Incidents

You can set alerts that trigger anytime a sensor transmits a reading that is outside your desired range.  When an alert is first triggered (i.e. a sensor goes from in range to out of range), we’ll create an Incident with an active status that you can view by going to the Incidents tab of the Alerts page.  The Incident will remain active as long as the sensor continues to detect readings that are outside of the specified range.  Once the readings fall back within range, the incident will be marked resolved.

Notifications

Anytime an alert is triggered, you will receive a notification.  You can choose to receive a notification via email, text message, or both.  You can send notifications to multiple recipients.  Each notification will let you know the status of the Incident.  When a sensor first goes out of range and an alert is initially triggered, we’ll send you a notification that a new Incident has been created.  Each additional out of range reading will result in a notification letting you know that the Incident is ongoing, and your sensor is still out of range.  Finally, once your sensor falls back into range, we’ll send you a notification that the incident has resolved.

Creating an alert

To create an alert, go to the Configure tab on the Alerts page.  Select your alert type (only temperature is available currently), and then fill in the details.  You can specify an alert name, a threshold, an optional delay (e.g. only trigger the alert if the sensor has been out of range for minutes), the sensors to which the alert applies (you can apply a single alert to multiple sensors), and a list of recipients for notifications.  Click “Submit” once you’re ready.

Editing an alert

You can edit an existing alert by clicking on it, then clicking the menu icon (the three dots) in the top right, and then clicking “Edit” in the dropdown menu.

Deleting an alert

You can edit an existing alert by clicking on it, then clicking the menu icon (the three dots) in the top right, and then clicking “Delete” in the dropdown menu.

Handling Incidents

All Incidents, active or resolved, will appear in the Incidents tab of the Alerts page.  You can view additional detail for a given Incident by clicking on it.  You can also create a work order or a request by clicking the icon under the “Actions” column and selecting the appropriate action.  Any work order or request will include the detail from the Incident, including the Asset or Location associated with the sensor that triggered the alert and created the Incident.

You can also delete an Incident by clicking the same icon under the “Actions” column and clicking “Delete incident”.