Back to all checklists

COVID-19 Best Practices for Reopening Hotels

This template collection is for hotels and lodging returning to operation post COVID-19. It contains recommendations for sanitizing, administrative controls and social distancing protocols to decrease virus spread. This template collection has five templates.

Here’s a video on how to navigate this site:

Info

5 checklists

5 downloads

Updated 1 month ago

CSV format

  • COVID-19 Best Practices for Reopening Hotels, Administrative Controls & Work Practices

  • COVID-19 Best Practices for Reopening Hotels, Cleaning & Sanitizing

  • COVID-19 Best Practices for Reopening Hotels, Employee Health & Hygiene

  • COVID-19 Best Practices for Reopening Hotels, Managing Employee Health

  • COVID-19 Best Practices for Reopening Hotels, Social Distancing

Who is this Collection for?

This template collection is for hotels and lodging returning to operation post COVID-19. It contains recommendations for sanitizing, administrative controls and social distancing protocols to decrease virus spread.

Hotel services cater to guests who are looking for a lively and often social experience. During this COVID-19 pandemic hotels must shift their focus toward the task of providing an enjoyable stay for guests, even though popular perks like pools, classes, and bars are temporarily closed or significantly limited. Though this hurdle is hard to overcome for the hospitality industry as a whole, it is vital for hotels and lodging services to emphasize the importance of hygiene and social distancing in order to operate safely.


Why is this Collection important?

The COVID-19 pandemic has significantly disrupted the globe. The entire human race has suffered a loss, not necessarily just a loss of material, but a loss of a lifestyle. In consequence, many businesses, teams, and stakeholders have been hit hard. The hospitality industry, namely hotels and lodging are no exception, and has been in fact especially affected by the pandemic. It is important that we come together to create and improve upon plans for these spaces to thrive once again.


How should I use this collection?

This collection should be utilized as a foundational/base guideline for the purpose it covers. In this case for: cleaning and disinfecting practices to implement before peak hours and throughout the day as needed to protect employees and customers from COVID-19.

Again, it’s important to note that the templates here should not be your single source for truth. The pandemic is an ever changing landscape. Please consult your team, your state health departments, and other reliable sources to keep up to date with standards and procedures.


How do I upload this into my UpKeep account?

These templates you’ll be able to download below will function as a “Checklists” on UpKeep. Checklists allow you to quickly reuse specific Task Items in work orders. Most commonly, these are used for inspections where you have a list of subtasks or checklist items that you’d like to include as part of a work order.

*It’s important to note that you would need to be an “Admin” user on UpKeep to be able to perform this upload.

With the templates provided here, it’s a simple one, two, step!

  1. Download one of the (.csv formatted) templates above.
  2. Upload the template onto UpKeep

Done!

Here’s a video on how to navigate this site:

For our visual learners: check out our video tutorial on importing checklists and checklist tasks into UpKeep!


Can I use this collection even if I don’t have UpKeep?

The short answer is “yes”! We are aiming to provide as much value as possible, especially during this pandemic. You can find the PDF versions of these templates here.

Feel free to print them out and utilize them!


What if I don’t need one of the templates in the collection?

The templates in this collection are separated and categorized. Go ahead and take a look at each of the template titles individually and decide which ones are needed by your team and which ones are not!


What if I want to change or delete a task item from a template?

Once you finish uploading a template into your account, you can easily change the task item name, type, or even delete a line item all together.

It is important to note that you must make these adjustments BEFORE assigning the checklist to work orders — because you won’t be able to edit them after assigning. We have this safeguard in place for the UpKeep system to ensure that no one accidentally changes a template/checklist that is essential to a work order that already exists for your team.

To reiterate however, you cannot edit a checklist that has been previously used via the main checklist, since the system will protect the historical integrity of the work orders associated w/ that checklist

Optionally, you can make tiny edits of which task you do or do not want included when adding to a Work Order itself (this doesn’t edit the actual checklist, but is an option to allow our customers to make crucial, specific adjustments when needed).


Index of Terminology & Definitions in this Collection:

Cleaning: Removal of dirt and debris, grease, and other pollutants, not to be confused with
sanitization. The CDC recommends routine cleaning of high-volume spaces where surfaces are frequently touched. Example areas to focus on in a hotel setting are: handrails, elevator buttons, kiosks, doorknobs, and countertops.

Disinfection/Sanitization: The use of chemicals during surface cleaning to kill germs. Cleaners
that can be used for general disinfection are: bleach solutions, solutions containing 70% alcohol or more, hydrogen peroxide, and chlorine.

Hospitality: Friendly and generous reception and entertainment of guests and visitors. Hospitality is an industry that includes hotels, restaurants, casinos, amusement parks, cruises, and other forms of tourist-based entertainment and services. This industry is of great importance to economies all over the world, not just to businesses and their customers.

Pre-screening: COVID-19 pre-screening is typically a series of questions regarding symptoms
followed by a temperature check, performed prior to entering a building. A pre-screening process might be implemented by employers to proactively isolate and identify hotel employees with COVID-19 symptoms. If an employee appears to have symptoms in line with COVID-19, they should be immediately separated from others and sent home. Some employers might require that symptomatic employees test negative for COVID-19 before returning to work. This protects both the infected party and anyone they may come into contact with while at work.

PPE: Personal protective equipment, worn to limit exposure to health hazards. Common PPE
suggestions for a hotel or lodging setting include face masks, face shields, aprons, and disposable gloves. The CDC recommends wearing cloth face coverings in public settings where communities gather for collective protection.

Social distancing: COVID-19 is mainly spread from person-to-person, between people who are
within roughly 6 feet of each other, through respiratory droplets from speaking, sneezing, or coughing. In addition to strengthening sanitization efforts, hotels are limiting or restricting access to shared hotel facilities and finding alternative forms of entertainment to keep guests engaged. Balancing healthy living with guest services is of vital importance to the hospitality industry during these unprecedented times.


I have feedback/noticed an edit or error!

Awesome! We love feedback and we’re looking to improve our template collections/checklists as much as we possibly can.

Click this link and it’ll send you to our feedback typeform and we’ll get to it as soon as we can!


 

Disclaimer: This website does not provide medical or health advice. The information contained on this website and on any of the sites or locations linked below is for informational purposes only. It is not intended to be a substitute for professional medical or health advice. UpKeep does not recommend or endorse any specific protocol, opinions, or other information that may be accessed on or via this website. Reliance on any of this information is solely at your own risk.