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COVID-19 Best Practices for Reopening Retail Stores

This template collection is for retail stores reopening post COVID-19. It contains recommendations across areas including Employment, Logistics, and Health Policy. This template collection has three templates.


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3 checklists


Updated 1 month ago

CSV format

  • COVID-19 Best Practices for Reopening Retail Stores, Employment

  • COVID-19 Best Practices for Reopening Retail Stores, Health Policy

  • COVID-19 Best Practices for Reopening Retail Stores, Logistics

Who is this Collection for?

This template collection is for retail stores reopening post COVID-19. It contains recommendations across areas including Employment, Logistics, and Health Policy.

Retail stores across the globe were affected by the spread COVID-19, many of which were forced to shut down and furlough or lay off their valued employees. This sudden change in business conditions proved detrimental to smaller businesses. In order for retailers to recover from the damage caused by COVID-19, they must be able to transition into new working conditions while still providing the same service. This includes making sure that returning employees are healthy enough to perform their jobs, introducing supplemental cleaning requirements, and handling new complications as they come. Operations will vary between retail stores based on location, but the general focus will be on maintaining the safety of the employees and shoppers. Changes like reduced business hours, reducing maximum building capacity, and controlling high risk areas like fitting rooms and product testers will be implemented across retail stores everywhere. Safer health practices like using protective equipment and cleaning more frequently will ensure the success of reopening retail stores.

Why is this Collection important?

The COVID-19 pandemic has significantly disrupted the globe. The entire human race has suffered a loss, not necessarily just a loss of material, but a loss of a lifestyle. In consequence, many businesses, teams, and stakeholders have been hit hard. Food retailers and restaurants are no exception, and have been in fact especially affected by the pandemic. It is important that we come together to create and improve upon plans for these spaces to thrive once again.

How should I use this collection?

This collection should be utilized as a foundational/base guideline for the purpose it covers. In this case for: cleaning and disinfecting practices to implement before business hours and throughout the day as needed to protect employees and customers from COVID-19.

Again, it’s important to note that the templates here should not be your single source for truth. The pandemic is an ever changing landscape. Please consult your team, your state health departments, and other reliable sources to keep up to date with standards and procedures.

How do I upload this into my UpKeep account?

These templates you’ll be able to download below will function as a “Checklists” on UpKeep. Checklists allow you to quickly reuse specific Task Items in work orders. Most commonly, these are used for inspections where you have a list of subtasks or checklist items that you’d like to include as part of a work order.

*It’s important to note that you would need to be an “Admin” user on UpKeep to be able to perform this upload.

With the templates provided here, it’s a simple one, two, step!

  1. Download one of the (.csv formatted) templates above.
  2. Upload the template onto UpKeep


Here’s a video on how to navigate this site:

For our visual learners: check out our video tutorial on importing checklists and checklist tasks into UpKeep!

Can I use this collection even if I don’t have UpKeep?

The short answer is “yes”! We are aiming to provide as much value as possible, especially during this pandemic. You can find the PDF versions of these templates here.

Feel free to print them out and utilize them!

What if I don’t need one of the templates in the collection?

The templates in this collection are separated and categorized. Go ahead and take a look at each of the template titles individually and decide which ones are needed by your team and which ones are not!

What if I want to change or delete a task item from a template?

Once you finish uploading a template into your account, you can easily change the task item name, type, or even delete a line item all together.

It is important to note that you must make these adjustments BEFORE assigning the checklist to work orders — because you won’t be able to edit them after assigning. We have this safeguard in place for the UpKeep system to ensure that no one accidentally changes a template/checklist that is essential to a work order that already exists for your team.

To reiterate however, you cannot edit a checklist that has been previously used via the main checklist, since the system will protect the historical integrity of the work orders associated w/ that checklist

Optionally, you can make tiny edits of which task you do or do not want included when adding to a Work Order itself (this doesn’t edit the actual checklist, but is an option to allow our customers to make crucial, specific adjustments when needed).

Index of Terminology & Definitions in this Collection:

Cleaning: Removal of dirt and debris, grease, and other pollutants, not to be confused with sanitization. The CDC recommends routine cleaning of high-volume spaces where surfaces are frequently touched.

Local, state, or federal regulations may require that retail store employees are provided with cleaning and disinfecting tools, and that the store employees clean frequently touched workstations and designated areas regularly.
During this COVID-19 pandemic retailers must shift their focus toward the task of providing a safe shopping experience to customers while also protecting employees. It is vital for retail stores to emphasize the importance of hygiene and social distancing in order to operate safely.

Disinfection/Sanitization: The use of chemicals during surface cleaning to kill germs. Cleaners that can be used for general disinfection are: bleach solutions, solutions containing 70% alcohol or more, hydrogen peroxide, and chlorine.

Essential Business: Businesses that provide basic needs such as food and shelter, as well as those who provide necessary services for the economically disadvantaged and needy. These include but are not limited to: food retailers like grocers and convenience stores, supermarkets, hospitals and health clinics, pharmacies, banks, gas stations,sanitation services, post offices, social services and homeless services.
These types of service providers need to remain in operation during crises because they are most relied upon during troubled times. This also means they have to adapt to critical changes in the world faster in order to operate efficiently.

Nonessential Business: Entities whose services do not play a necessary role for society to function. Examples are museums, theaters, gyms, salons, spas, shopping malls, and other recreation centers. These are the types of businesses which suffer the most losses during a public health, political, social, or economic crisis.

Partitions: Protective partition screens to prevent COVID-19 transmission by limiting physical contact between retail employees and customers. More sellers are encouraging shoppers to use touchless payment options whenever possible. This minimizes cash, card, and device handling which could potentially transmit viruses.

Pre-screening: COVID-19 pre-screening is typically a series of questions regarding symptoms followed by a temperature check, performed prior to entering a building. A pre-screening process might be implemented by employers to proactively isolate and identify employees with COVID-19 symptoms. If an employee appears to have symptoms associated with COVID-19, they should be immediately separated from others and sent home. Some employers might require that symptomatic employees test negative for COVID-19 before returning to work. This protects both the infected party and anyone they may come into contact with while at work.

PPE: Personal protective equipment, worn to limit exposure to health hazards. Common PPE suggestions for a retail store setting include face masks, face shields, aprons, and disposable gloves. The CDC recommends wearing cloth face coverings in public settings where communities gather for collective protection.

Social distancing: COVID-19 is mainly spread from person-to-person, between people who are within roughly 6 feet of each other, through respiratory droplets from speaking, sneezing, or coughing.

To encourage healthy social distancing practices, store facilities might add lined spaces to the floor or on signs to show shoppers how far apart they should stand from each other. Some sellers might limit the amount of people who can enter a building at the same time, or limit how many registers are operating at once to promote safe distancing. Other helpful practices include making routine verbal announcements on the loudspeaker and removing public seating to remind employees and customers to stay at least 6 feet apart.

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Disclaimer: This website does not provide medical or health advice. The information contained on this website and on any of the sites or locations linked below is for informational purposes only. It is not intended to be a substitute for professional medical or health advice. UpKeep does not recommend or endorse any specific protocol, opinions, or other information that may be accessed on or via this website. Reliance on any of this information is solely at your own risk.