A maintenance work order is an authorization to perform requested activities on a work request. Work requests can be submitted to maintenance by any one of their many types of customers, which depend on the type of business, industry, and/or facility being managed. Once work requests are reviewed and approved by maintenance, an official work order to complete the job is issued.
In addition to the details provided on the work request, the work order also contains key information on how the job will be completed.
Information that appears on a work order includes:
- Description of the task or need
- Name of requesting department or individual
- Estimated completion date
- Name of person or team to complete the task (may be in-house resource or third party)
- Location of activities (name of facility, or name of area within a facility)
- Prerequisites to completing the end goal (e.g. parts, tools, documentation)
The information on a work order is provided with the purpose of explaining the need, scheduling resources, detailing instructions, and estimating costs of parts and labor. Use of a CMMS like UpKeep also enables maintenance to schedule and document recurring work, like monthly routine preventive maintenance activities, and automatically generate and monitor work order data.