(iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TJL6ZVR" height="0" width="0" style="display:none;visibility:hidden") Meet the UpKeep Team

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We make maintenance easier for technicians and managers everywhere.

UpKeep was founded in 2014 by our CEO, Ryan Chan. The CMMS he used while working as a process development engineer in a manufacturing plant was too complicated, so he learned how to code and created the first version of UpKeep.

Today, UpKeep is a team of 100+ people from around the world who are dedicated to making maintenance software easier to use and adopt.

Fun Stats

Meet The Gang

We work hard and have fun in Westwood, CA, and all across the world, from Macedonia to India.

Amna Hussain

Ankit Popli

Anthony Iglesias

Arie Pollock

Ben Farrell

Caitlyn Young

Dale Fairclough

Daniel Harry

Edin Abazi

Erol Zendel

Garris Yeung

Heather Grant

Jason Visenberg

Joseph Schmitt

Jon Alioto

Jungho Lee

Kevin Phung

Mark McKelvy

Miji Zhou

Moid Mohd

Nicole Stehura

Prem Chaudhary

Rachel Wittlin

Roy Huh

Ryan Chan

Sarah Park

Shane Richards

Susie Bryden

Warren Wu

Join Us

Help us build, service, sell, and market software for the underserved blue collar workforce.

See open positions

What we've built

An easy to use, collaborative CMMS

UpKeep was designed to make life easier for facilities and asset management departments and to empower maintenance teams to make better decisions from data-driven insights.

We are creating the best tool on the market for managers to communicate with technicians in the field and for technicians to respond to urgent issues without having to shuffle through paperwork or return to the office. We make completing work orders easy, intuitive, and mobile-first so everyone can contribute and stay on the same page.

We've made sure that our CMMS is a modern, intuitive, and efficient maintenance management system that is proven to simplify the workflow process.

Our mission

And what we'll do for you

At UpKeep, we fundamentally believe that desktop based maintenance software is broken; technicians and facility managers spend over 90% of their day NOT sitting at a desk.

UpKeep was designed to make a maintenance team's life easier through an innovative and mobile-first solution. We have created the best product in the market for managers to communicate with technicians in the field and for technicians to respond to urgent issues without having to shuffle through paperwork or return to the office. We make completing work orders easy, intuitive, and mobile-first so everyone can contribute and stay on the same page.

We've made sure that our CMMS is a modern, intuitive, and efficient maintenance management system that is proven to simplify the workflow process.

How UpKeep started up

Our origin story

UpKeep was brought to life in 2015 by CEO, Ryan Chan, from an idea he had while he was working as a process-development engineer at a membrane manufacturing plant. He noticed that one of the biggest problems at the facility was the extremely cumbersome process of creating, keeping track of, and closing out maintenance work orders.

Whether it was a broken piece of equipment on the manufacturing line, a busted door lock, or a simple filter replacement, work orders would create stacks and stacks of papers that were easily lost and hard to prioritize. The team wasted a ton of time going back and forth from the production facility to the office multiple times a day so they could retype their notes into a desktop application.

Ryan realized that with modern cloud and smartphone technology he could create an easier solution and save the maintenance team hours a day and a lot of lost uptime. With mobility in mind, he set out on a mission to drastically improve the workflow, and therefore productivity, of maintenance teams across the globe.

After thousands of hours, gallons of coffee, and lots of feedback, UpKeep had lift off. Now, UpKeep is one of the most innovative CMMS products on the market and the first to approach maintenance management software from a mobile-first perspective. With UpKeep, workers can easily create work orders by simply snapping a picture, filling out a few fields, and sending it off to the maintenance department for repair — all from a mobile device. Over 40,000 users have already experienced the power of saving time and frustration with UpKeep and more are joining every day.

Company Values

CustomersOverRevenue

We treat our customers the way we’d like to be treated. We anticipate their needs, actively listen to their requests, and care deeply about creating value for them.

At the end of the day, it’s more important for us to do right by the customer than to worry about the most lucrative option.

Engineering / Product

Going out of your way to solve a customer’s bug by hopping on calls and going into Intercom.

Sales

Going above and beyond to help a customer pitch UpKeep to their boss.

Customer Success

Taking a true interest in our customer’s lives and a layer deeper than just using UpKeep.

Marketing

Reading books about the industry to be an industry expert and educating all of us. Taking a book a customer wrote to publicize and make them successful.

Operations

Dedication to helping figure out any billing issues, hopping into any customer problems, and playing detective for checks.

GritOverPrestige

We offer solutions, even if that means trying something new, in order to further the goals of our organization and customers. To honor our commitments, we face hurdles head on and think creatively to solve any problems in our path.

When faced with the question, “Can we do X?” our instinctive answer is never simply “no,” it’s “no, but we CAN do Y instead.”

Engineering / Product

Being scrappy even when a feature wasn’t on the product roadmap because we know there is so much value.

Sales

Finding workaround solutions when a customer objects to using UpKeep.

Customer Success

Taking what the product is today and finding solutions for customers.

Marketing

Realizing that we’ve got a tight demand gen budget and finding ways to really exceed our goals through organic.

Operations

Recruiting with a super small team and creating the intranet to answer multiple common questions.

ProgressOverPerfection

We understand that our product and team always have potential to improve. We continuously develop our product in a way that helps our customers grow. When taking on a new project - we focus on moving quickly, not waiting until everything is perfect.

As a team, we acknowledge mistakes, humbly embrace feedback, and pursue experiments with zeal.

Engineering / Product

Constantly releasing new features, testing outcomes, iterating on the design, improving the usage.

Sales

Becoming a subject matter expert in different industries, different sectors, and being a thought partner to our customers.

Customer Success

Constantly learning more about API development and how it ties back into our customer’s problems.

Marketing

Testing different email communications, different call to actions, and website designs, SEO, and keywords.

Operations

Creating the library, the book club and Lunch + Learns to help us all grow.

Simplify your maintenance, today.

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