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The success story of

with UpKeep

  • Location: USA
  • Industry: Facilities
  • UpKeep Admin: Jonathan Price

Juggling different departments couldn’t be easier

Jet.com was determined to have a centralized system to keep track of their entire facility's repairs and maintenance. They wanted a way to keep a historical record of what's been done and by who. We spoke with Jonathan Price to learn more about how exactly the different departments utilize UpKeep.

Jonathan sought a simpler solution, and that’s precisely what he got!

With responsibilities ranging from ensuring automation uptime to working closely with operations, Jonathan Price was responsible for introducing UpKeep to his team. Looking to escape from the mundane system of relying on excel sheets on a weekly basis, he sought a simpler solution for managing the work orders of NJ1 and influencing many other sites within a network of multiple sites.

Upon researching, he found that there were many applications out there that were far too complicated and hard to understand. Seeking to avoid the complexity which would risk the team suffering, he gave UpKeep’s user-friendly platform a chance.

Finding UpKeep difficult to get away from even during the weekend, Jonathan was instantly hooked

Finding UpKeep to be “an easy app”, Jonathan easily figured out after some testing that his team, who varied in computer literacy, would benefit. The Facility Team and Jonathan tested out the work order and request features, before diving deeper into the app with the rest of the team.

Jonathan's role within UpKeep is as simple as reviewing the requests sent in, and further assigning them to the person responsible for depletion. But we all know that in reality, daily schedules are not that simple! Which is exactly why he runs reports through the web app to check for trends, such as the submitted versus completed dates of work orders, to ensure all tasks are organized.

Keeping track of everything while saving time and money is exactly what Jonathan wanted, and found, while using UpKeep. More than anything, his favorite feature is the ability to view the history and reports of work orders. They can easily be referred back to with files on record with the help of the filtering system, easily improving the credibility and liability within the team.

So, how exactly is Jet.com benefitting from UpKeep?

With a very large team relying on the facility management team, divided between many divisions, Jonathan wanted to ensure that the maintenance solution he sought for was user-friendly. And that’s exactly what he got!

He claimed that people responded to visual updates far better than the previous system of excel sheets, especially as admins, technicians and requesters get to see the work order getting processed in fine detail.

The ‘updates’ section, as well as the ‘status’ feature, allowed for clear communication in between teams, defusing any confusion between both division.

“It’s an easy app - you can really figure it out by yourself”

Jonathan was able to stay more organized, from the help of his team making sure they were updating on UpKeep, and with the Preventative Maintenance Schedule feature. While creating work orders, users are able to recur certain tasks such as painting the entrance’s door every year.

The team at Jet.com manage their costs by inputting information such as the costs to fix certain issues internally versus how much it would have cost using a vendor. This helps the team get an idea of statistics to analyze and work with, ensuring labour costs are reduced as much as possible!

Something that Jonathan found special with UpKeep was the attentiveness and helpfulness of the Customer Support team, especially Kevin who he worked closely with. Crediting the support with being 95% of the reason the team chose UpKeep, and 5% to the user-friendliness, Jonathan appreciated the training AND the simplicity of the app simultaneously.

We could not be happier to support users like Jonathan, as working together always guarantees a stronger result! Happy UpKeeping.

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