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The success story of
Jet.com was determined to have a centralized system to keep track of their entire facility's repairs and maintenance. They wanted a way to keep a historical record of what's been done and by who. We spoke with Jonathan Price to learn more about how exactly the different departments utilize UpKeep.
With responsibilities ranging from ensuring automation uptime to working closely with operations, Jonathan Price was responsible for introducing UpKeep to his team. Looking to escape from the mundane system of relying on excel sheets on a weekly basis, he sought a simpler solution for managing the work orders of NJ1 and influencing many other sites within a network of multiple sites.
Upon researching, he found that there were many applications out there that were far too complicated and hard to understand. Seeking to avoid the complexity which would risk the team suffering, he gave UpKeep’s user-friendly platform a chance.
Finding UpKeep to be “an easy app”, Jonathan easily figured out after some testing that his team, who varied in computer literacy, would benefit. The Facility Team and Jonathan tested out the work order and request features, before diving deeper into the app with the rest of the team.
Jonathan's role within UpKeep is as simple as reviewing the requests sent in, and further assigning them to the person responsible for depletion. But we all know that in reality, daily schedules are not that simple! Which is exactly why he runs reports through the web app to check for trends, such as the submitted versus completed dates of work orders, to ensure all tasks are organized.
Keeping track of everything while saving time and money is exactly what Jonathan wanted, and found, while using UpKeep. More than anything, his favorite feature is the ability to view the history and reports of work orders. They can easily be referred back to with files on record with the help of the filtering system, easily improving the credibility and liability within the team.
With a very large team relying on the facility management team, divided between many divisions, Jonathan wanted to ensure that the maintenance solution he sought for was user-friendly. And that’s exactly what he got!
He claimed that people responded to visual updates far better than the previous system of excel sheets, especially as admins, technicians and requesters get to see the work order getting processed in fine detail.
The ‘updates’ section, as well as the ‘status’ feature, allowed for clear communication in between teams, defusing any confusion between both division.
Something that Jonathan found special with UpKeep was the attentiveness and helpfulness of the Customer Support team, especially Kevin who he worked closely with. Crediting the support with being 95% of the reason the team chose UpKeep, and 5% to the user-friendliness, Jonathan appreciated the training AND the simplicity of the app simultaneously.
We could not be happier to support users like Jonathan, as working together always guarantees a stronger result! Happy UpKeeping.