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The success story of
Unilever was determined to become the gold standard in manufacturing excellence. They realized that they needed a software solution to help them get there. We spoke with Bilal to learn more about how exactly the different departments utilize UpKeep and how using UpKeep allowed Unilever move towards World Class Manufacturing.
With responsibilities ranging from facility management to operations, Bilal was responsible for introducing UpKeep to his team. Looking to escape from the mundane system of relying on excel sheets on a weekly basis, he sought a simpler solution for managing the work orders of 12 sites.
Upon researching, he found that there were many applications out there that were far too complicated and hard to understand. Seeking to avoid the complexity which would risk the team suffering, he gave UpKeep’s user-friendly platform a chance.
Finding UpKeep to be “an easy app”, Bilal easily figured out after some testing that his team, who varied in computer literacy, would benefit. The Facility Team and Bilal tested out the work order and request features, before diving deeper into the app with the rest of the team.
Rhonda’s role within UpKeep is as simple as reviewing the requests sent in, and further assigning them to the person responsible for depletion. But we all know that in reality, daily schedules are not that simple! Which is exactly why he runs reports through the web app to check for trends, such as the submitted versus completed dates of work orders, to ensure all tasks are organized.
Keeping track of everything while saving time and money is exactly what Bilal wanted, and found, while using UpKeep. More than anything, his favorite feature is the ability to view the history and reports of work orders. They can easily be referred back to with files on record with the help of the filtering system, easily improving the credibility and liability within the team.
With a very large maintenance team, divided between many divisions and locations around the country, Bilal wanted to ensure that the maintenance solution he sought for was user-friendly. And that’s exactly what he got!
He claimed that people responded to visual updates far better than the previous system of excel sheets, especially as admins, technicians and requesters get to see the work order getting processed in fine detail.
The ‘updates’ section, as well as the ‘status’ feature, allowed for clear communication in between teams, defusing any confusion between divisions.
Something that Bilal found special with UpKeep was the attentiveness and helpfulness of the Customer Support team, especially Joseph who he worked closely with. Crediting the support with being 95% of the reason the team chose UpKeep, and 5% to the user-friendliness, Bilal appreciated the training AND the simplicity of the app simultaneously.
We could not be happier to support users like Bilal, as working together always guarantees a stronger result! Happy UpKeeping.
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