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The success story of

with UpKeep

  • Location: USA
  • Industry: Government
  • UpKeep Admin: Clendon Tucker

Juggling different departments couldn’t be easier

The USDA was looking for a better solution to manage their millions of acres of farming and testing land. We spoke with Clendon to learn more about how exactly the different departments utilize UpKeep.

Clendon sought a simpler solution, and that’s precisely what he got!

With responsibilities ranging from facility management to operations, Clendon was responsible for introducing UpKeep to his team. Looking to escape from the mundane system of relying on excel sheets on a weekly basis, he sought a simpler solution for managing the work orders of 12 sites.

Upon researching, he found that there were many applications out there that were far too complicated and hard to understand. Seeking to avoid the complexity which would risk the team suffering, he gave UpKeep’s user-friendly platform a chance.

Finding UpKeep difficult to get away from even during the weekend, Clendon was instantly hooked

Finding UpKeep to be “an easy app”, Clendon easily figured out after some testing that his team, who varied in computer literacy, would benefit. The Facility Team and Clendon tested out the work order and request features, before diving deeper into the app with the rest of the team.

Clendon's role within UpKeep is as simple as reviewing the requests sent in, and further assigning them to the person responsible for depletion. But we all know that in reality, daily schedules are not that simple! Which is exactly why he runs reports through the web app to check for trends, such as the submitted versus completed dates of work orders, to ensure all tasks are organized.

Keeping track of everything while saving time and money is exactly what Clendon wanted, and found, while using UpKeep. More than anything, his favorite feature is the ability to view the history and reports of work orders. They can easily be referred back to with files on record with the help of the filtering system, easily improving the credibility and liability within the team.

So, how exactly are USDA benefitting from UpKeep?

With a very large team relying on the facility management team, Clendon wanted to ensure that the maintenance solution he sought for was user-friendly. And that’s exactly what he got!

He claimed that people responded to visual updates far better than the previous system of excel sheets, especially as admins, technicians and requesters get to see the work order getting processed in fine detail.

The ‘updates’ section, as well as the ‘status’ feature, allowed for clear communication in between teams, defusing any confusion between both division.

“It’s an easy app - you can really figure it out by yourself”

Clendon was able to stay more organized, from the help of his team making sure they were updating on UpKeep, and with the Preventative Maintenance Schedule feature. While creating work orders, users are able to recur certain tasks such as painting the entrance’s door every year.

The team at USDA manage their costs by inputting information such as the costs to fix certain issues internally versus how much it would have cost using a vendor. This helps the team get an idea of statistics to analyze and work with, ensuring labour costs are reduced as much as possible!

Something that Clendon found special with UpKeep was the attentiveness and helpfulness of the Customer Support team, especially Kevin who he worked closely with. Crediting the support with being 95% of the reason the team chose UpKeep, and 5% to the user-friendliness, Clendon appreciated the training AND the simplicity of the app simultaneously.

We could not be happier to support users like Clendon, as working together always guarantees a stronger result! Happy UpKeeping.

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