Work Request Software

Place work requests in one streamlined space.

Master your work requests with UpKeep’s advanced maintenance planning and scheduling capabilities. Improve corrective maintenance workflows, schedule compliance, response times, and much more.

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Instant work request status updates, instant transparency.

Seamless requests from your phone

Give anyone in your organization the unlimited ability to submit and track unlimited work requests from a mobile device, desktop on a company-specific online portal, or from their email.

Easily manage work requests and get more done

View pending work requests in a single view and edit work request details before approving and creating a work order. Automatically assign approved maintenance requests to the right technicians based on asset or location. Reduce calls and interruptions and get more done in the workday.

Simplify communication between requesters and maintenance team members

Give people outside your team the ability to submit work requests through a branded online portal. Anyone without an UpKeep login can submit a maintenance request through an online portal and include photos from their phones.

Set up unlimited requester users for free

You can have unlimited free requester users in any UpKeep plan. Requester users can track all submitted work requests and submit comments. Requesters can easily communicate and leave notes or questions to technicians and admins in real-time, limiting the amount of external emails outside of UpKeep.

Receive detailed requests with UpKeep’s mobile app

  • Get a clearer picture of what’s wrong. Requesters can capture photos of problems and upload them to the mobile request.
  • Reduce redundancies and information loss. Replace texting, calling, radioing, and other forms of impermanent communication with a static request.
  • Approve work requests from anywhere. Not at your computer? No problem. Review requests and turn them into work orders from your smartphone.
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Mobile Features for Maintenance Requests

Boost your maintenanace team's response time with these mobile request features.

  • Open access for open transparency. Add unlimited free requesters on any UpKeep plan.
  • Receive answers quickly. Requesters can ask questions to technicians and admins in real-time and receive updates on the status of work requests. 
  • Reduce interruptions through streamlining maintenance requests in a mobile portal available to anyone in your organization.   

Case Study

Brew Dr. Kombucha Increases Production Output by 50% With UpKeep’s Work Request Software

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    AWARD-WINNING WORK ORDER SOFTWARE

    Consistently rated best-in-class.

    UpKeep’s work order management software is consistently rated best-in-class for ease-of-use, functionality, value for money, asset management, customer support. There’s a reason UpKeep has more 5-star reviews than any other Maintenance and CMMS software vendor.

    Here’s what our customers say about us…

    Excellent

    Based on 1500 reviews on Capterra, G2, SoftwareAdvice and Google.

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    #1 Software for Maintenance & Facility Management

    Learn why our work order management system has more five-star reviews than any other computerized maintenance management system (CMMS) and Maintenance Software vendor.
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    4.7/5 on Capterra

    1156 Reviews

    4.5/5 on G2 Crowd

    267 Reviews

    4.8/5 on App Store

    365 Reviews